By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

We try to maintain accurate stock counts of all sneakers and apparels on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size ( subject to availability), a different product of same or greater value or store credit of the billed amount.

>As soon you place your order with The Stuff Factory, you will receive a confirmation email. Orders are dispatched from our warehouse in Surat, India and will reach you within 4-5days (can be delayed as per the stock availability) of placing the order in case of domestic orders. TCF tries to ensure that international orders reach you in the same stipulated time, however, does not guarantee as such.

 >As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.

>The customer must provide full and valid address and contact details. The cloth Factory can’t and won’t be held responsible for the loss of shipment due to incorrect address details. 

>Deliveries by our delivery partners will take place on weekdays from Monday to Friday. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. Covid-19 pandemic is an unprecedented situation, and the nationwide restrictions might cause a delay. In such instances, we'll take steps to ensure shipment delays will be kept to a minimum.

>All deliveries will be attempted 2 times, in case of the customer’s inability to receive the package the first time. The order is returned to The Cloth Factory if the order isn’t received by the customer on the 2nd time and additional fees would be charged for further shipping attempts. Please email us at theastuffactory@gmail.com in such cases.

>Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. Cloth Factory will attempt to fast track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end.

>In instances of receival of a damaged-in-transit package, please write us a mail at thestuffactory@gmail.com . Cloth factory’s support team will work with you to give you a solution to the issue